All orders placed through Swiggy are processed in real-time and transmitted to the respective restaurant/merchant.
Order preparation time depends on the restaurant’s availability and cuisine type.
Typical delivery time is 30–60 minutes, depending on distance, traffic, and restaurant preparation time.
Live order tracking is available within the Swiggy app.
Swiggy delivers only within designated serviceable areas.
If the provided delivery address is outside the coverage zone, the order may be canceled.
Delivery charges are displayed at checkout and may vary based on distance, order value, or surge hours.
Free delivery offers may apply during promotional campaigns or subscriptions (e.g., Swiggy One).
While Swiggy strives for on-time delivery, delays may occur due to weather, traffic, high demand, or unforeseen circumstances.
Customers will be updated via the app in case of delays.
Customers must be available at the delivery address and reachable via call/SMS.
Orders will be handed over only at the registered delivery address unless otherwise agreed.
All items are packaged by the respective restaurant.
Swiggy ensures safe handling and temperature-controlled delivery wherever possible.
Orders may fail due to incorrect address, customer unavailability, or unreachable phone number.
In such cases, cancellation charges may apply as per Swiggy’s Cancellation & Refund Policy.
