Cancellation & Refund Policy

1. Customer Cancellation:
- Orders once placed cannot be cancelled by the Buyer.
- If the Buyer cancels after placing the order, Swiggy may charge up to 100% of the order amount as cancellation fee.

2. Non-Customer Cancellation:
Swiggy may cancel orders due to reasons not attributable to Swiggy, such as:
- Wrong/incomplete address provided.
- Buyer not reachable at the time of delivery.
- Failure to deliver due to lack of authorization/direction from Buyer.
- Unavailability of ordered items at the restaurant.

3. Instamart Cancellation Policy:
- Orders may be cancelled for fraudulent transactions, technical errors, or unavailability of products.
- Refunds or credits may be initiated depending on case-by-case evaluation.

4. Genie Cancellation Policy:
- Cancellation of Pick-up and Drop orders after the partner reaches location: Fee of Rs. 40–75.
- Cancellation after pick-up: Entire service fee charged.

5. Refunds:
- Refunds applicable for prepaid orders if order not delivered or tampered.
- Refund timelines vary by payment method (2 hours – 7 business days).
- Refunds issued to original source of payment.

6. Specific Terms for Alcohol Orders:
- Same rules apply, with additional requirement for OTP confirmation before delivery.
- No refunds once OTP is shared with Delivery Partner.

7. Important Notes:
- Buyer must verify items before providing OTP. Once OTP is given, order is considered accepted.
- For spurious or defective products, liability rests with the Merchant. Swiggy only facilitates transactions.