Last Updated: 12 November 2025
HomeCravesFoods Pvt. Ltd. (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application, website, and related services (collectively, the “Platform”).
By using the Platform, you consent to the collection and use of your information in accordance with this Policy.
We may collect the following types of data:
a) Personal Information:
Name, contact number, email ID, address, payment details, and login credentials.
b) Device and Usage Data:
IP address, browser type, device identifiers, app usage statistics, and location data.
c) Transaction Information:
Order history, restaurant preferences, payment records, and delivery addresses.
d) Cookies and Tracking:
We use cookies and similar technologies to improve user experience, analytics, and security.
We use your information to:
Process and fulfill food orders;
Provide delivery and support services;
Communicate offers, promotions, or service updates;
Improve user experience and operational efficiency;
Detect, prevent, and address fraud or technical issues; and
Comply with legal or regulatory requirements.
Your information may be shared with:
Partner Restaurants and Delivery Agents to process and deliver your orders;
Payment Gateways for secure transaction processing;
Service Providers who support app maintenance, analytics, or marketing;
Law Enforcement or Government Authorities when required by law.
We never sell or rent user data to third parties.
We retain your data only as long as necessary to fulfill the purposes described in this Policy, or as required by law.
We employ reasonable organizational and technical safeguards, including encryption, firewalls, and secure payment channels, to protect your personal data.
However, no system is completely secure — you acknowledge and accept the inherent risks of data transmission over the internet.
You have the right to:
Access or correct your personal information;
Withdraw consent for data usage (subject to service implications);
Request deletion of your data;
Opt out of promotional communications.
Requests may be sent to privacy@homecravesfoods.com.
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Users are encouraged to read the privacy policies of such websites before interacting with them.
Our services are not intended for individuals below 18 years of age. We do not knowingly collect data from minors.
We may revise this Privacy Policy from time to time. Any changes will be posted on the Platform with the updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Policy.
For any privacy-related concerns, contact:
HomeCravesFoods Pvt. Ltd.
Email: privacy@homecravesfoods.com
Phone: +91 9849609959
Address: #303, Laxmi Residency N7, Ganesh Nagar, Nizamabad-503003, Telangana,India
